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Thousands seek utility assistance in Detroit

Thousands of DTE Energy customers came to Detroit’s Cobo Hall looking for help today (Monday). The utility hosted its third “customer assistance day” there.

DTE Vice President Joyce Hayes Giles says the event is a “one-stop shop” to match customers with government and non-profit utility assistance programs.

Hayes Giles says the high turnout isn’t surprising. 

“It speaks to the need in our community. But it also speaks to the fact that we’re going to help a number of customers and we’re really pleased to be able to do that.”

 

Hayes Giles says DTE also raised more than a million dollars for its own customer assistance program. That money will be refunded to qualified DTE customers as credits on their monthly bill.