The COVID-19 pandemic has drastically changed life for Michiganders. But some have needed more help than others.
In a press release, the organization wrote, "Michigan 2-1-1 hopes this information contributes to the many parts of the COVID-19 conversation, planning and response efforts communities and organizations are implementing throughout Michigan."
The dashboard compiles information based on every "connection" (defined as a call, text, chat, or email) that 2-1-1 centers have received related to COVID-19. It includes data from all seven 2-1-1 centers, and has a breakdown by county, city, zip code, and service.
People contact 2-1-1 seeking general information about the outbreak, asking for volunteer opportunites, or needing help because they have been somehow impacted by COVID-19.
Michigan 2-1-1 saw a total of 13,541 connections related to COVID-19 from March 5 to April 8, out of 48,897 total connections.
The most common reasons people called was for food pantries, rent assistance, disease/disability information, and electronic service payment assistance.
The dashboard also tracks the needs that have gone unmet. The most common unmet need was rent assistance - just over 30% of those connections' needs went unmet.
"Due to the COVID-19 pandemic, a large number of organizations are experiencing changes in the way services are delivered in Michigan," explains the organization. "Tracking unmet needs becomes increasingly important to help evaluate communities' capacity to support those impacted directly or indirectly by the virus."
Wayne, Kent, Kalamazoo, and Muskegon counties had the highest number of 2-1-1 calls.