Update, May 28, 2021 at 11:45 a.m.:
The Detroit Free Press reports that Benny Lucchesse, the Crown Choice Inn & Suites employee in the viral video, has been terminated from his position.
Original post, May 27, 2021:
Jennifer Beila was on a trip to Mackinaw City with her friend and their five kids. They were staying at the Crown Choice Inn & Suites when she says they awoke to the sound of rushing water in their bathroom.
That’s when she went to the front desk for help.
In a now viral video, Beila is heard asking about the situation.