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Health

ER visits are surging, after patients delayed care. But there are no beds.

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Lester Graham/Michigan Radio
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In the emergency department at Sparrow Hospital in Lansing, it's a constant battle to find beds, stretchers, or even chairs for patients. Even after they're admitted to the hospital, many must wait in the ED for hours, even days, for an inpatient bed to open upstairs. That's dangerous, and it's stretching staff thin at a time when many were already struggling with burn out.

Just looking at all the patients laying on the stretchers in Emergency Department hallways makes Tiffani Dusang physically uncomfortable. It’s like she vibrates, a sort of perpetual small bounce on the soles of her practical shoes.

“It’s hard to watch,” said Dusang, the Director of Emergency and Forensic Nursing at Sparrow Hospital in Lansing. “I always feel very, very bad when I walk down the hallway, and see that people are in pain, needing to sleep or needing quiet. But they have to be in the hallway, with 10 or 15 people walking by every minute.”

It’s not just uncomfortable. It’s dangerous. Emergency Department visits are up 43% in the last year in Michigan. Studies have repeatedly shown ED overcrowding increases the risk a patient will get sicker, or even die. And that was before the current wave of ED patients who, staff say, seem more acutely ill than pre-pandemic.

“People with pneumonia, diabetes, heart conditions...and a lot of high acuity pediatric patients as well, which I’ve never seen before,” said Kelly Spitz, an RN at Sparrow’s ED. “Before COVID, we would see sick patients, and have our traumas and strokes and heart patients. But the scale of patients we’re seeing now is probably four times as many [acutely] sick people as what we saw before.”

That’s because, the prevailing theory goes, so many people delayed care or just couldn’t access it during the last 18 months.

“We're back to pre-COVID volumes, but we also have the added burden of the COVID patients and the sort of the backlog of patients that have been deferring some of their care over the last year,” said Dr. Brad Uren, an emergency medicine professor at the University of Michigan and past president of the Michigan College of Emergency Physicians.

“We're still seeing people that may have deferred an early warning of a cancer, for example, over the last several months. And so when they're coming in now, they're coming in with more advanced cases.”

But now there’s no room for them. For hospitals like Sparrow, the inpatient floors and intensive care units are full, at least partly because of COVID patients. So when these acutely sick patients flood the ER, they end up waiting hours, even days, for a bed upstairs to open up.

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Lester Graham
Patients may wait 8 or more hours in these reclining chairs that serve as a makeshift care area for those will less acute illnesses. But unlike the other waiting rooms, at least here they can get seen by doctor or nurse, get lab work going, and start medication.

Every room in Sparrow’s ED is full, Dusang said, walking through the beige-tiled halls. So they brought in the stretchers. But now the stretchers are full, too. So they’ve lined up a row of brown leather reclining chairs in one hall, each one within touching distance of the other, where patients may wait for eight or more hours.

“This isn’t the first time I’ve had to sit here and wait hours, and hours, and hours,” said Ricardo Diaz, one of the patients in the recliners. He’s been hooked up to an IV, but says he’s still in pain. To try to sleep, he’s pulled the hood on his sweatshirt tight around his face, hoping to block out the fluorescent lights and murmur of nurses and patients next to him. “Hell, I’ve been here for 12 hours before I was even put up into a room.”

It’s unlikely Diaz will even get a room, at least not today. Nor does it look good for the patient two chairs down from him, Alejos Perrientoz. For the past week, his arm has felt numb, with an intense tingling pain that makes it impossible for him to even hold a coffee cup. Initial tests have ruled out a stroke, he said. One of the nurses just gave him another examination here in the hall, lifting up his shirt to attach a monitor.

“I felt a little uncomfortable,” he said. “But I had no choice. I’m in the hallway. There’s no rooms. We could have done the physical in the parking lot or something, you know?”

Meanwhile, farther down the hall, a steady

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Lester Graham.
EMS teams talk with the nurses handling trauma and triage, as a patient in a stretcher looks on. On any given day, 70 to 100 ambulances pull into Sparrow's ED, meaning staff must constantly divide their attention between triaging the incoming ambulance patients, and caring for those already overflowing the ED's rooms, halls and chairs.

stream of 70 to 100 ambulances pull into Sparrow’s ED every day. “It’s the highest [number] I’ve ever seen in my career,” Dusang said, as a baby-faced EMS team rushes someone in on a stretcher.

But not even these patients are guaranteed a room: one nurse is running triage here, screening those who absolutely need a bed, and those who can be put in the waiting area.

“I hate that we even have to make that determination,” Dusang said, looking on. Lately they’ve been pulling out some of the patients who are already in the rooms, because someone more critically ill has arrived. “No one likes to take someone out of the privacy of their room and say, ‘We’re going to put you in a hallway because we need to get care to someone else.’”

What a staffing crisis really means for patients — and other nurses

Midway through the afternoon, one nurse breaks down sobbing. Amy Harvey, an RN in the pediatric ED, pulls her into a corner and reminds her to take deep breaths.

“Everybody has a breaking point,” she said. “It just depends on the day and the situation...mine could be in three days. Something comes in that just hits home for some reason, and I need a minute to go take a deep breath.”

But people are burning out. They’re leaving the profession, or taking a gig as a travel nurse somewhere else. Nearly every day, Dusang said, a nurse tells her they drove home crying. And every morning, she checks her email, praying there won’t be another resignation email.

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Lester Graham
Amy Harvey works long days as a nurse in Sparrow's pediatric ED, where patient volumes are unusually high. The work often keeps her from getting home to see her own kids before they go to sleep. She's also a mentor to some of the "baby nurses," as new staff are called. "Everybody has their breaking point," she said.

To help, the EDs brought on some 20 “baby nurses,” as brand new nurses are called. They’ve waived a one-year nursing experience requirement, so many of these new staff members are fresh out of nursing school. Right away, they’re starting their careers in the deep end, even as they’re still training.

“I need some assistance,” one of the baby nurses whispered breathily, holding up an IV bag. She can’t figure out how to get the top off the bag. “It just pushes in, doesn’t it?”

“You gotta twist it so those line up,” the veteran shows her.

“Thank you!”

Kelly Spitz has been in the job for 10 years. But lately, she’s thought about leaving, too. “It has crossed my mind several times. And I continue to come back. Because I have a team here. And I love what I do,” she said, her voice breaking.

What’s getting to her is not being able to give these patients the kind of care she wants to.

She thinks a lot about this one patient who came in a while ago. His test results revealed terminal cancer. So Spitz spent all day working the phones, hustling case managers, trying to get hospice care set up in the man’s home. She just didn’t want him to have to die here, in the hospital, with only one visitor allowed, she said.

“I was willing to take him home in my own car, because we were waiting and waiting and waiting for an ambulance, because they’re not available,” Spitz said. Finally, an ambulance was able to take him home. Three days later, the man’s family members called Spitz: he had died. But he was surrounded by family.

“I felt like I did my job there, because I got him home,” she said. “It’s not always the outcome you want, but you can make a difference. It’s hard to make a difference with so many high acuity patients all at once, with every single patient.”

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Lester Graham
A nurse talks with one of the lower acuity patients waiting on a stretcher in the halls. A big factor in staff burnout is the inability to give patients the kind of care that brought them into nursing in the first place.

By 4 p.m., the ED was the busiest it’d been all day. The patients in the halls seemed especially vulnerable, silently witnessing the controlled chaos rushing by them. One woman on a stretcher lay sleeping or unconscious, naked from the waist down. Someone put a sheet over her so she was partially covered, but part of her hips and legs were bare, open sores visible on her calves.

Dusang was in the midst of putting out a new fire: they were even more short-staffed for the overnight shift than usual. They’ve got eight inpatients in an overflow ED unit. If they didn't get more help, they’d have to shut it down.

“Can we get two inpatient nurses?” she asked.

“Already tried,” said Troy Latunski, a nurse and the ED manager. But he’s got a plan: he’ll go home, get a few hours sleep, and come back at 11 and care for the overflow unit. With any luck, he’ll be able to pull a nurse tech down to help him.

Still, one nurse caring for eight patients isn’t a safe ratio. But what are the alternatives? If they close the overflow unit, those inpatients will have to be moved back into the main ED. That will mean even less space for the patients who come in overnight. You could see Dusang’s face as she mentally calculates, imagining the rush-hour car crashes, the toddler having a 3 a.m. seizure.

“Ok,” she said. “Go home. Get some sleep. Thank you.” She shot Latunski a grateful smile. He’s a hero, she said fondly, before moving on to the next crisis.

Corrected: October 13, 2021 at 10:44 AM EDT
The original version of this story misstated Dr. Brad Uren's title: he is the past president of the Michigan College of Emergency Physicians, not the American College of Emergency Physicians.
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